Probation Technician

About the Job: As a Probation Technician, you will perform a variety of duties in support of the Probation Department and the court.

Job Type: Full time

Work Schedule: Normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. unless working an alternative schedule where hours can be from 6:00 a.m. to 6:00 p.m., not to exceed 40 hours per week.

Work Location: 224 E. Kiowa Street, Colorado Springs, CO 80903

Posting will be filling two vacancies

As a Probation Technician, you will:

• Interpret and carry out judicial orders in accordance with applicable rules, regulations, and guidelines
• Process intakes, answer phones, and respond to face-to-face inquiries
• Manage cases and records; monitor compliance with court orders
• Use motivational interviewing and evidence-based probation practices to increase compliance with court orders
• Assist clients in positive behavior changes to reduce recidivism
• Research client and case data using various information systems
• Provide testimony in court
• Review records, process paperwork, and maintain physical and electronic case files
• Interview court participants and review court orders; make recommendations to the court based on findings
• Perform financial investigations; create payment plans
• Assist Municipal Court Clerks and Probation Officers, as needed
• Perform rotational duties such as docket duty, greeting and coordinating interpreter appearances and facilitation of Language Line

We are looking for candidates who demonstrate:

Knowledge of:

• Investigating, interviewing, and counseling techniques
• Probation principles, practices, methods, and casework techniques 
• Pertinent federal, state, and local laws, codes, and regulations 

Ability to:

• Effectively multi-task and work in a fast-paced and stressful environment

• Maintain a high level of confidentiality

• De-escalate conflict
• Communicate clearly and concisely, orally and in writing
• Establish and maintain effective working relationships 
• Exceptional organizational, decision-making, and customer service skills

Minimum Qualifications

• High school diploma or GED 
• Three years of full-time clerical support experience including the preparation of legal documents, provision of customer service, and criminal justice or legal system experience

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants. 

• Familiarity with the court
• Experience working in a municipal government environment

Additional Information

The background check process for this position may include being fingerprinted.

Equal Opportunity Employer 

The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be. 

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back. 

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position. 
 
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
 
Apply to Join Our Team 

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password). 

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided. 

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.  

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page 

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position. 

The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page 
 
You can view the status of your application on the City of Colorado Springs Careers page. 

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