Membership Services Coordinator

Job Posted 1/21/2025

AEG

Colorado Springs, CO 80909

United States

Category Customer Service Jobs

Job Description

About USA Weightlifting
At USA Weightlifting, we believe the barbell is for everyone. Our sport is for the competitive weightlifter, the athlete whose second sport is weightlifting, and anyone who wants to be stronger for life. We serve a vibrant and thriving community of athletes, coaches, officials, clubs, and community-based organizations who share our passion for the barbell and the strength it can help unlock.

We are a well-connected team that is committed to clean sport, innovation, empowering athlete voices, and diversity, equity, and inclusion. Our work with each other is defined by our core values of service, teamwork, integrity, belonging, and excellence. If you thrive in a team of competitive high performers who are committed to serving and succeeding with integrity, then USA Weightlifting may be the place for you and your talents.

Job Description
The Membership Services Coordinator supports the operation and administration of USA Weightlifting's national office in the Sport Development areas which include, but are not limited to, membership services, grassroots programs and coach development programs. This role also supports USAW's national events by providing customer service in advance and in-person operational support at such events. Periodic travel is required.

Reports to: Membership Manager

Summary of Duties and Responsibilities:We expect that the person filling this role will spend 80% of their time supporting our frontline membership, grassroots, and coach development service and 20% of their time supporting our event services.

Sport Development - Membership Services/Grassroots/Coach Development (80%).

Front-line customer success to assist members on the telephone & support desk/email for questions and concerns
Provide operational support with Membership, Grassroots and Coach Development activities/programs
Manage the needs of our Weightlifting State Organizations (WSOs) including elections, event sanctioning and website updates
Other duties as assigned

Events (20%)

Front-line customer success to assist members on the telephone & support desk/email for questions and concerns
Support event registration & results management in USAW's digital membership and events management system
Provide operational support at national events
Provide monthly data reports as needed

Qualifications:

Strong computer skills including Microsoft Office
Experience with digital membership/customer management systems a plus
Willingness to participate in positive, collaborative, member- and athlete-focused culture
Exceptional attention to detail
Creative, proactive, and positive attitude toward customer service
Strong professionalism, verbal, written, listening, and public speaking skills
Demonstrated ability to take initiative, anticipate needs, and exercise sound independent judgment
Commitment to athlete safety, ethical conduct in sport and anti-doping
Background check, U.S. Center for SafeSport certification and U.S. Anti-Doping education required

Location:

Colorado Springs (hybrid)
Office work from USA Weightlifting's headquarters office in the Olympic Sport House
Periodic remote work options available

Job Type: Full-time, non-exempt

Job Questions:

This position is a hybrid role. Are you currently in the Colorado Springs area? If not, are you open to relocation?
This position requires limited, periodic travel to off-site events. Are you willing to travel?
What interests you about this position and why should we hire you?
Is there a specific company, membership group or organization you enjoy interacting with for customer service or obtaining information? What are they doing right?