Medical Assistant/Refill Coordinator

Medical Assistant

• Meet with patients prior to them meeting the provider, and give them a brief overview of what to expect from their visit and their service. Answer any questions they might have, and serve as a warm, friendly, reassuring and energetic presence.

• Stay up to date on all products and services so you can answer patient questions. Educate yourself using training materials and through talking with medical staff.

• Follow patient education procedures to interview patients and identify products or services that might appeal to them. Serve as a brand ambassador; find products and services you love and tell patients about them!

• Protect patient privacy; follow HIPAA and medical compliance guidelines as appropriate to your role. This includes handling of patient forms and medical records as well as using your judgment to offer patients private space for questions if needed

• Maintain high standards of patient service at all times; set an example for the team and go above and beyond to deliver a great experience to every patient.

Refill Management

• Maintain accurate and complete patient records at all times. • Monitor the refill email inbox and all other refill requests (phone, text, etc). Respond to every refill request within 12 hours.

• Prepare refill prescription forms to be approved by the medical staff; send scripts to pharmacies after appropriate medical staff approval.

• Ensure that all patients requesting refills are up to date on labs, physicals, payment information, and any other necessary steps prior to filling their requests.

• Stay up to date on all HRT/TRT products and services, and the pharmacies and labs your center works with. Educate yourself using training materials and through talking with medical staff.

• Answer patient questions about the refill process, labwork, billing, etc. Serve as a liaison between pharmacies, labs, and patients when needed to ensure a smooth process for patients.

• Handle any required shipping of products and supplies.

• Protect patient privacy; follow HIPAA and medical compliance guidelines as appropriate to your role. This includes handling of patient forms and medical records as well as using your judgment to offer patients private space for questions if needed. Daily Operations

• Assist with inventory or ordering of office and medical supplies and vitamin products as requested.

• Cover the front desk as needed; be prepared to answer the phone and check patients in and out using proper procedures.

• Follow medical compliance & company policies at all times.

Additional Duties

• Perform other duties as requested. Be a strong team player with a positive attitude, and do what needs to be done without being asked.

Cover front desk for lunches from time to time.