Job Description
## Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of
millions of U.S. military members and their families. Not all of our employees
served in our nation’s military, but we all share in the mission to give back
to those who did. We’re working as one to build a great experience and make a
real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service.
They’re what guides everything we do – from how we treat our members to how we
treat each other. Come be a part of what makes us so special!
## The Opportunity
We are seeking a dedicated **Manager, Claims Operations** , to lead a team of
Auto Adjusters. This team will handle express level Auto Non-Injury Claims.
The **Manager, Claims Operations** manages and is accountable for auto claims
operations member service employees who are responsible for serving our
members, and providing appropriate solutions as they investigate, evaluate and
negotiate the claim. Develops engaged employees through regular coaching and
feedback to deliver business results. Executes process improvements, provides
feedback on the process and leads organizational process changes. Drives
execution of operational risk management, regulatory compliance training,
policies and, procedures.
We offer a flexible work environment that requires an individual to be **in
the office 4 days per week.** This position can be based in: **Colorado
Springs, CO**. Relocation assistance is **not** available for this position.
**What youll do:**
* Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
* Inspect and review quality of claim files and provide feedback to employees as appropriate.
* Be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
* Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
* Create conditions for success, remove obstacles, lead and champion change.
* Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
* Monitor work to ensure consistent execution of processes and adherence to guidelines and frameworks.
* Handle escalations and make appropriate decisions based on the policy.
* Facilitate and guide employees through skill identification and developing for career progression.
* Support projects by serving as a subject matter expert.
* Hire, develop, and coach claims employees for results delivery.
* Consistently coach employees on claims handling and find opportunities to improve overall process and engagement.
**What you have:**
* Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
* 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
* 2 years of direct team lead, supervisory or management experience.
* Experience using and interpreting data to make decisions.
* Demonstrated leadership, initiative, customer service andor claims handling skills.
* Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
**What sets you apart:**
* Current experience as a Claims ManagerSupervisor
* Recent Claims Leadership experience
* Experience with Auto Non-Injury claims to include Auto Physical Damage and end to end claims handling
* Experience coaching and mentoring newer Claims employees
* Master’s Degree andor CPCU or similar Claims designation
* Experience leading large-scale projects and initiatives
* US military experience through military service or a military spousedomestic partner
The above description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in the job.
**What we offer:**
**Compensation:** USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the position. The
actual salary for this role may vary by location. The salary range for this
position is: **$102,230 - $184,010.**
Employees may be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of Directors.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension, life
insurance, parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists
employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page
on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting
will remain open until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting._
__
_USAA is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or status as
a protected veteran._