JOB DESCRIPTION:
Our client is seeking an IT Support Technician for a contract to hire scenario. The IT Support Technician will provide support to Executive Teams in a multi- site Windows and Mac environment. Responsibilities will include performing general IT duties/support, taking phone calls, responding to emails, phone calls, and documenting workflows/procedures. Must have strong leadership skills, be able to effectively manage time, complete tasks independently, and be exceptionally professional with executive staff.
DUTIES:
- Wide range of IT skills to include, Windows 10, Mac IOS and Office 365 products
- Ability to multi-task, work quickly to resolve technical issues in a fast-paced environment
- Identify and facilitate training of EA staff on technical day-to-day executive level needs
- Monitor and respond effectively to computer support requests received through the IT ticketing system
- Troubleshoot computer hardware and software problems at a high Tier II and Tier III level
- Work on special projects pertaining to computer equipment and software
- Communicate closely with Supervisor and IT Operations team to discuss ongoing details/problems as it relates to executive level support
- Document processes and maintain KB database
- Identify and recommend hardware/software needs in relation to requirement specifications
- Other tasks as needed
Knowledge, Skills and Abilities:
- Thorough knowledge of Freshdesk ticketing software a plus
- Be able to perform IT Helpdesk Tier I/II
- Excellent communication skills including verbal, written, and listening skills
- Ability to handle a wide variety of duties with minimal supervision
- Excellent customer service disposition
- Excellent organization and documentation abilities
- Willingness and ability to lift and/or move equipment/boxes up to 50lbs
REQUIREMENTS:
- High School Diploma
- 4+ Years IT Helpdesk experience
- 4+ years Windows 10, Mac IOS and Office 365 support experience
- Knowledge of different software such as, Adobe products, Smartsheet, and Zoom conferencing
- SharePoint online experience a plus
- Conference room setup/equipment and AVL skills a must
- 4+ years Technical troubleshooting skills