The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Food and Beverage team, this person will supervise shift team members in the Golden Bee and coordinate all dining room activities to provide courteous and rapid service to all guests.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
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- Oversee operations in the Golden Bee
- Recover guest complaints regarding food or service
- Train and monitor dining room employees for proper service
- Schedule staff
- Check reservations for special parties and verify complete instructions for said parties
- Present menu to the guests, offer recommendations and descriptions for the purpose of assisting and upselling the menu
- Assist wait staff in retrieving items from the kitchen and bar, serving when necessary
- Assist the bartender as needed
- Ensure station and side-work are complete prior to staff leaving
- Train and orient new employees
- Oversee the door and assist hosts/hostesses
- Serve and maintain a thorough knowledge of wine and cocktails
- Ensure that all appropriate paperwork is complete and turned in
- Greet patrons and direct them to their table
- Utilize the computer to block and place detailed guest restaurant reservations in the Reserve computer system
- Utilize the computer to place reservations in the “Guest Itinerary”
- Assist Manager with assigned duties
- Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
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- Bachelor's degree from four-year college or university; or one to two years related experience and/or training with one year in a supervisory role; or equivalent combination of education and experience.
- Ability to directly supervise employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Experience and comfort working with Microsoft Office (Word, Excel, and Outlook); Accounting software; Inventory software; Payroll systems; and Order processing systems
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Must be willing to work evenings, weekends and holidays as business dictates; late nights may be required.
- This position will require Sunday availability with full/open availability preferred.
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.