Position Summary:
As a Franchise Business Coach (Business Success Manager) at Prime IV Hydration and Wellness, you are responsible for an assigned portfolio of franchise partners. You will collaborate with franchise partners to set and achieve—or exceed—goals for their networks to drive business performance in the areas of sales, profitability, and network growth. To accomplish this, Business Success Managers will focus on coaching and influencing franchise organizations to deliver a consistent and safe brand experience, achieve same-store comp growth, and prepare for additional unit growth (where applicable).
Responsibilities:
Performance Analysis and Optimization:
- Achieve operations and business performance goals for an assigned portfolio of franchise partners.
- Facilitate Annual Planning and Franchise Business Reviews with franchise partners to assess performance based on previous goals and commitments, aligning on future objectives.
- Interpret data to provide coaching and recommendations on priorities for franchise partners to address.
- Continuously analyze key performance metrics, identify areas for improvement, and make data-backed recommendations for optimizing business and marketing strategies.
Cross-Functional Collaboration:
- Partner with the Marketing Team on operations initiatives and new marketing product and promotion rollouts.
- Work with the Field Training Team to coordinate and deliver training support for franchise partners.
- Collaborate with cross-functional managers to ensure consistency in messaging, branding, and operational standards.
Franchise Partner Relationship Management:
- Build strong relationships with franchise partners, understanding their unique needs and challenges, and integrating their insights into business strategies.
- Align priority areas with franchise partners to drive sales, profitability, and network growth while delivering a safe and consistent brand experience.
- Effectively communicate company updates, ensuring franchise partners remain engaged and aligned with the brand’s vision.
Innovation and Change Management:
- Proactively identify shifting business challenges and market dynamics, offering creative solutions to adapt the business model accordingly.
- Encourage a culture of innovation by fostering experimentation and learning from successes and failures.
- Support the rollout of new initiatives, product launches, and change management processes across the organization.
Coaching and Leadership:
- Develop unique coaching plans for franchise partners, conducting regular check-ins to guide them in meeting their goals and commitments.
- Demonstrate excellent listening skills and lead by example, fostering trust and collaboration.
Other duties and projects as assigned by supervisor and department heads.
Colorado Pay Transparency: The base pay for this position ranges from $60k to $80k, based on experience.
Essential Skills, Experience, and Qualifications:
- Remote Work Experience Required: The ideal candidate will have proven experience successfully working in a remote setting, demonstrating strong communication, time management, and collaboration skills.
- P&L and Franchise Location Unit Economics: Strong knowledge of profit and loss statements and franchise unit economics is required.
- Franchise and Operational Experience: Prior experience in franchise operations and managing multi-unit or single-unit operations is preferred.
- Technology Proficiency: Proficiency with CRM systems, spa point-of-sale (POS) software, and analytics platforms is essential.
- Data Analysis: Ability to interpret and leverage data insights to drive performance improvements.
- Change Management Skills: Demonstrated success in rolling out new initiatives, product launches, and supporting organizational changes.
- Communication and Collaboration: Exceptional interpersonal skills with the ability to coach, influence, and build strong relationships with internal teams, external partners, and franchisees.
- Adaptability and Resourcefulness: Ability to learn quickly, adapt to changing conditions, and problem-solve creatively with a positive attitude.
Attributes to Thrive in this Role:
- Deeply collaborative—works effectively with cross-functional teams and respects various levels of expertise.
- Strategic and resourceful thinker—makes informed decisions with confidence.
- Innovative—finds new ways to build connections and solve challenges.
- Authentic leader—rallies teams and franchise partners around a clear vision and purpose.
- Flexible and nimble—quickly adjusts strategies to support growth and success.
- Facility with numbers and financial acumen—interprets financial data to drive informed decisions.
- Ability to drive change by influence—understands and balances the needs of franchise partners and the franchisor.
Physical Demands and Work Environment:
Physical Demands: In fulfilling the responsibilities of this role, the employee is expected to engage in frequent verbal communication and auditory interaction. Regular tasks involve prolonged periods of sitting and standing using hands and fingers for computer-based work and typical office machinery operation. Employee needs the ability to lift 15+ lbs and have a clean driving record. Close vision capabilities are essential for this position. Occasional travel, up to 10% of the time, may be required. Reasonable accommodations will be provided to enable individuals with disabilities to carry out the essential functions of the role.
Work Environment: The work environment aligns with the characteristics of a standard office setting, where noise levels typically range from quiet to moderate as well as frequent commutes in car rentals and airports. Adhering to legal obligations, necessary adjustments will be instituted to facilitate the successful performance of essential job functions for individuals with disabilities.