Customer Experience Specialist

We are offering a temp to hire employment opportunity for a Customer Experience Specialist in Colorado Springs, Colorado. The role primarily involves conducting customer service tasks and administrative duties in a detail-oriented and organized manner. As a Customer Experience Specialist, you will be the first point of contact for our customers, handling their inquiries and maintaining their account records.

Responsibilities

• Handle customer inquiries via phone calls and emails, providing prompt and accurate responses.

• Schedule appointments according to client needs, ensuring a smooth and convenient process.

• Manage customer payments, inputting data accurately into our system and maintaining up-to-date transaction records.

• Balance the cash drawer at the beginning and end of each day, identifying discrepancies and implementing corrective measures as necessary.

• Generate and distribute new account information to customers while maintaining strict confidentiality.

• Regularly deposit at the bank in accordance with the company's financial policies and guidelines.

• Handle data-centric tasks with a focus on accuracy and organization, including heavy use of Excel.

• Greet and engage customers professionally, ensuring a positive representation of our venture.

• Familiarity with various Computer Programs

• Ability to handle Answering Inbound Calls

• Proven experience in Assisting Customers

• Knowledge of Billing Functions

• Experience in Collecting Payments

• Excellent Customer Service skills