Application Specialist (Systems)

Job Posted 12/19/2024

Academy School District 20

Colorado Springs, CO

United States

Category Information Technology

Job Description

Location:
EAC (Education and Administration Center)

Recruiting Start Date:
11/19/2024

Estimated Start Date:
12/02/2024

The Application Specialist is responsible for supporting the District's learning management systems (currently Schoology), including troubleshooting, training, and managing integrations. Additionally, this role serves as a project manager for other IT system implementations, coordinating tasks, timelines, and communication to ensure successful deployment and adoption of new technologies.

The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

Primary role is to provide technical support and troubleshooting for the learning management system, addressing user issues and system errors.

The secondary role is to take on the technical project manager role of new systems as they arise within the IT department.

Reports consistently for work as scheduled
Performs other duties as assigned
Attains proficient or higher evaluations on established Performance Standards
Assists with coordinating application upgrades and patching
Communicates project goals, timelines, and milestones to stakeholders and team members
Conducts needs assessments and gather requirements to ensure new systems meet District objectives
Creates and maintains project documentation, including schedules, progress reports, and post-implementation reviews
Creates and maintains documentation for disaster recovery purposes
Creates, maintains, and documents enterprise system policies and procedures
Defines reporting and scripting requirements and evaluate alternative solutions
Develops and delivers training sessions for staff on learning management system features and best practices
Facilitates collaboration between IT staff, vendors, and District departments to ensure project success
Manages system integrations between the learning management system and other District systems, including the District's student information system, ensuring seamless data flow
Monitors system performance and coordinate with vendors for updates or enhancements
Participates in training activities to further knowledge
Plans, coordinates, and oversees IT system implementation projects, ensuring they are delivered on time and within scope
Plans and delivers needed professional development for the District
Prioritizes workload and establish effective communication of those priorities
Provides secondary support for other enterprise systems which are not part of the primary assignment
Resolves technical issues and software bugs
Serves as an effective team member of the Information Technology department
Supervises a process governing authorization for enterprise systems to ensure application security
Works additional unscheduled hours when required for critical tasks and provide 24-hour support when critical needs arise
Works directly with end users to diagnose and resolve issues

Knowledge, Skills, and Abilities

Ability to analyze application integration architecture to simplify and automate business processes
Ability to analyze project requirements for impact on systems and integration dependencies
Ability to communicate effectively verbally and in writing
Ability to create training materials and publish content for web access
Ability to create, access, input, retrieve, and manipulate information in various software systems
Ability to establish and maintain effective working relationships with individuals from many diverse backgrounds and professions including supervisors, administrators, coworkers, staff, students, parents, and the general public
Ability to follow oral and written instructions
Ability to greet and interact with the public in a courteous and professional manner
Ability to maintain confidentiality
Ability to manage simultaneous demands and set clear priorities
Ability to operate standard office equipment, performing a wide range of supportive tasks
Ability to use computer equipment and related software to support diagnostics
Ability to work days, hours, locations, and assignments as directed by the supervisor within the position responsibilities
Ability to work independently without direct supervision
Ability to work well and share knowledge in a team environment
Ability to work well with and to train end users and members of the support team
Commitment to the education of students as a primary responsibility
Computer proficiency including office productivity applications
Considerable knowledge of computer equipment and related software for diagnostics
Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness
Detail-oriented
Energetic, creative, innovative, flexible
Excellent cooperative, collaborative, and problem-solving skills
Experience developing training materials that will be used for district-wide training
Experience utilizing custom reporting tools to develop and deliver custom reports
Interact efficiently with other departments and locations to resolve issues and document solutions
Knowledge of and experience with a student information system
Knowledge of and experience with system administration tasks on supported enterprise systems
Strong organizational, interpersonal, written, listening, and verbal communication skills
Willingness to participate in ongoing training as required

Work Environment: The work environment characteristics described here are representative of those a staff member typically encounters while performing the essential functions of this job. They are included for informational purposes and are not all-inclusive.

The noise level in the work environment may alternate among quiet, moderate, and loud.
The incumbent is frequently required to interact in person and through communication methods with the students, public, and/or other staff.
The incumbent is required to work normal school/work hours and/or days.
The incumbent may be required to work extended school/work hours and/or days as directed.

Physical Demands: The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all-inclusive. All physical demands, if listed, are considered essential functions.

Sits, stands, walks, stoops, kneels, and crouches/squats while performing duties
Has oral and auditory capacity enabling interaction interpersonally and/or through communication devices
Uses eyes, hands, and finger coordination enabling the use of equipment and writing utensils

Cognitive Functions: The following are some of the cognitive functions commonly associated with this position. They are included for informational purposes and are not all-inclusive. The staff member may be required to analyze, communicate, compare, compile, compute, coordinate, copy, evaluate, instruct, negotiate, synthesize, and use interpersonal skills.

Required Qualifications:

Associate's degree or two or more years (48 semester hours or more of college with no degree)
1+ year of Experience supporting a learning management system
Experience training and working with end users

Preferred Qualifications:

Bachelor's (Baccalaureate) degree (e.g., B.A., A.B., B.S.)
Schoology experience in a support role
Infinite Campus Experience in a Support or End User Role
Experience working in an educational environment

Compensation Range:
$76,650-$86,650
(Based on job relevant experience at 100% FTE)

Scheduled Weekly Hours:
40

Hours per Day:
8.0 hour(s) per day

Number of Days per Year:
230 days M-F

Benefits Eligibility:

Full-time - Regular
For more information on our benefits, please visit Employee Benefits | Academy District 20 (asd20.org).

FLSA Status:
United States of America (Exempt)

How to Apply:

New applicants (including current district staff members) must use the Workday application portal. Documents emailed directly to a supervisor will not be considered for application purposes and will not receive a response. A completed online application also includes the following uploaded documents in PDF format:

A letter of application which states why you feel you are qualified for this position, and your background and experience relating to this position
A current resume
Complete undergraduate and graduate transcripts (in color, readable, and reflecting official status where applicable)
Three current letters of recommendation (optional)
License (if applicable)

Please do not call to request site visits or interviews at the school/location. Please direct all inquiries via the email address indicated on the posting.

Hiring Manager Email:

[email protected]