Advanced Customer Service Associate

High School Diploma or equivalent is required plus a minimum of 4 years of relevant experience.

Due to the nature of work performed within our facilities, U.S. citizenship is required.

GPS Source, Inc., a wholly owned subsidiary of General Dynamics Mission Systems (GDMS), is a world class innovator and manufacturer of high quality, high performance position, navigation and timing (PNT) technologies for demanding defense and commercial markets. GPS Source has an opening for an Advanced Customer Service Associate in our Colorado Spring, Colorado location.

This person must have a minimum of 3 years recent experience at GPS Source.

REPRESENTATIVE DUTIES AND TASKS:

• Maintains direct contact with customers before and/or after the sale
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Works with various departments to meet maintenance services sales goals
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management
• Focus of work may be in pre-sale or post-sales or both
• An entry-level position in a field of specialization
• Provides support to customers through telephone and e-mail communications and walk-ins
• Coordinates incident/problem solving efforts between customers and remote site personnel
• Refers inquiries to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up
• Logs calls and updates account records
• At higher level, may solve desktop incidents/problems related to information systems hardware, operating systems and configuration
• Troubleshoots and conducts research to facilitate customer/user productivity

KNOWLEDGE SKILLS AND ABILITIES:

• Limited use and/or application of basic principles, theories, and concepts
• Limited knowledge of industry practices and standards
• Solves routine problems of limited scope and complexity following established policies and procedures
• Work is closely supervised
• Follows specific, detailed instructions
• Contributions are usually limited to task- related activities
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action
• Builds productive internal/external working relationships
• Creative, innovative responsibilities requiring decision-making skills
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• May provide work direction to other employees; lacks authority to discipline or reward
• Proficient and able to perform all responsibilities associated with the position
• Grasps and applies new information quickly; handles more assignments
• Shows initiative on assignments, and professionally executes projects with little direction
  
  
  
  

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world’s most advanced defense platforms even smarter. Our engineers redefine what’s possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran