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IT Hardware Asset Management - Analyst 1

Job Posted 11/14/2024
Ask Staffing
Colorado Springs, CO
United States
Job Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: IT Hardware Asset Management - Analyst 1

Location: Centennial, CO (Onsite)

Pay Rate Range: $25/hr - $28/hr on w2

Job Description:

Minimum Degree Required: Bachelor's Degree

Duties:

IT Hardware Asset Management Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.

Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data-driven decision-making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.

Key Responsibilities:
  • Has a general knowledge and understanding of IT hardware, peripherals, and specifications including desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.
  • Analyzes device options to meet the needs of the business, including tech compatibility
  • Processes customer requests for new device orders, break-fix, or replacements per existing policy and guidance
  • Supports accurate device inventory and organization for all devices across multiple locations
  • Prioritizes and drives tasks that support program scope, measuring ongoing effectiveness
  • Awareness of industry practices, strategies, and processes within retail and technology
  • Awareness of technology tool sets
Behavioral Competencies:
  • Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them
  • Follows through on commitments and obligations and uses company resources wisely
  • Understands overall business objectives and priorities and how efforts align
  • Remains creative and open to new ideas
  • Exhibits exceptional attention to detail.
  • Collaborates influences, and builds consensus through constructive relationships and effective listening
  • Solves problems by incorporating data into decision-making
  • Focuses on solutions and identifies and removes barriers to problem-solving
  • Adjusts to changing situations and expectations in a positive way
Key Qualifications:
  • 1-year Analyst, Financial Analyst, Logistics, or Technician experience
  • BA/BS degree or equivalent work experience
  • Prior experience with ServiceNow ITSM is a plus
  • Microsoft Office suite expertise
  • Ability to lift 40 lbs.
Required Skills:
  • METRICS
  • CUSTOMER SERVICE
  • MOBILE DEVICES
  • ASSET MANAGEMENT
  • PROCESS IMPROVEMENT
Additional Skills:
  • PRINTERS
  • MAC
  • SERVICENOW
  • RETAIL SALES
  • IT SERVICE MANAGEMENT
  • RETAIL MARKETING
  • PROBLEM-SOLVING
  • MICROSOFT OFFICE
  • FINANCIAL ANALYST
  • SUPPORT PROGRAM
  • CUSTOMER SERVICE ORIENTED
  • INVENTORY
  • LOGISTICS

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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