Field Support Technician/ Engineer

BCforward is currently seeking a highly motivated Field Support Engineer for an opportunity in Colorado Springs, CO!

Position Title: Field Support Engineer

Location: Colorado Springs, CO

Anticipated Start Date: 04/07

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 48+ months contract + Renewable

Job Type: [FULL TIME (>=40 HRS WEEKLY) [CONTRACT], [ONSITE]

Pay Range: $25 - $25/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Summary:

As a Resident Account Support Field Engineer, you will be responsible for resolving hardware and infrastructure (servers, storage, and network) issues using system analysis techniques and procedures in support of Client customer’s data centers.

Responsibilities:

• Analyze, troubleshoot, and resolve issues within IT infrastructure including client & Multi-Vendor Enterprise systems, servers, storage, and networking.

• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.

• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.

• Provide installation and or break/fix support, including component replacement and hardware troubleshooting, while following detailed instructions.

• Able to proficiently perform clearly defined data center support tasks with remote guidance.

• Demonstrate hands-on practical knowledge of systems and procedures.

• Operational management tasks including working to resolve escalations and clearing blocking issues to enable continued delivery of datacenter support activities.

Resident Responsibilities:

• When assigned as a resident, the CE shall perform other tasks as assigned and directed by the local customer. The assigned tasks will be consistent with the specific SOW governing the site.

Requirements:

• Must have a valid driver license, car insurance and mailing address. Must provide transportation to and from required work location at own expense.

• Able to work with a pallet jack and data center server lifting tools. Must be able to lift to 40 lbs and stand for extended periods of time without assistance.

• Must be able to pass a background check.

• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.

• Requires good understanding of the general/technical aspects of the job.

• Must be familiar with basic Microsoft Office products.

• Must be organized and able to document daily activities.

• Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.

• Ability to work both solo and within a team structure.

Experience & Education:

• High School Diploma or GED equivalent.

• A basic understanding of Storage theory, Server layout and Network concepts is a plus.

• 1-3 years of technical experience is a plus.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Data Center, Break/Fix