Dispatcher

Job Posted 11/14/2024

Fast Switch

Colorado Springs, CO

United States

Category Customer Service Jobs

Job Description

08th November, 2024

Dispatcher #1009498
Job Description:

Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

Principal responsibilities:

Ability to prioritize calls and leverage appropriate workforce.
Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs.
Verify receipt of call by technician.
Respond to customer difficulties with billing and service.
Communicate work orders, messages, or information to or from supervisors, or technicians.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Assign a technician working in the area and work order or purchase order number.
Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
Respond and review calls taken by call center.
Obtain COD information and notify credit to send an application for credit approval to new customers
Additional responsibilities as assigned.

Education requirement:

Required: HS.
Preferred: Associates

Minimum years of experience necessary:

0-5 years

Additional information:

Ability to successfully manage multiple competing priorities/task in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational, time management skills, and high attention to detail
Flexibility to work outside normal working hours, as required.
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
High level of professionalism and diplomacy
Strong customer focus skills
Excellent telephone and communication skills.
Ability to handle high volume of telephone calls.
Demonstrated ability to make decisions, learn quickly, thinking rationally and exercising good judgment.
Work effectively in a diverse team environment.

Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/