Assistant Manager Ristorante del Lago

Job Posted 11/14/2024

The Broadmoor Hotel

Colorado Springs, CO

United States

Category Hospitality and Catering Jobs

Job Description

Job Title: Assistant Manager Ristorante Del Lago

Job Pay range: $60,000-$65,000 -annual salary.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

If you have If you have a passion for creating an atmosphere where people can build connections through conversation over a cocktail or glass of wine, The Assistant Manager at The Broadmoor's Ristorante Del Lago may be right for you. The Assistant Manager will assist with the overall day-to-day operations ensuring our team is trained and guests have a wonderful dining experience. Apply now to find out why good times come as standard, and worries are soon forgotten.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

Execute service duties and assist in developing and executing training initiatives and procedures for all staff positions in accordance with The Broadmoor Standards of Excellence and Forbes Five-Star and AAA Five-Diamond standards
Maintain high staff morale through positive reinforcement/feedback
Follow through on guest satisfaction and proper handling of guest comments
Maintain knowledge of, abide by, and enforce Colorado liquor laws
Ensure the highest quality of food, beverages and service are provided to our guests through strong communication with the restaurant chef and kitchen staff
Ensure proper cash handling and accounting procedures are upheld
Assign duties, workstations, and responsibilities to staff and direct their performance
Establish strong customer relationships with guests by maintaining the atmosphere of the restaurant and keeping customer comfort and satisfaction in mind at all times and providing for the customer at every opportunity
Assist management with the reservation book ensuring maximum business without sacrificing guest comfort, paying special attention to VIPs and regular repeat customers
Keep the executive chef informed on a daily basis of important guests to the restaurant and any timing challenges the dining room may face
Direct and establish daily operational procedures for restaurant's employees in their daily responsibilities
Oversee ongoing, required, and necessary maintenance, sanitation, and upkeep to maintain the restaurant
Ensure station and side work is complete prior to staff departure
Assist restaurant chef and manager with menu development for food and beverages
Assist in conducting interviews, hiring, training, and scheduling staff to ensure correct staffing for service and profitability
Account for and record all comp ticket information for each shift
Assist manager with monthly inventory
Assist with appraising performance, rewarding, and disciplining staff
Assist with leading and managing other supervisors which includes conducting weekly supervisor meetings
Facilitate hotel orientation classes as needed by HR Training Department
Actively participate in ongoing training programs through HR Training Department
Greet guests and show them to dining tables
Assist wait staff as needed
Requisition supplies such as glassware, china, and silverware
Suggest entrees, dinner courses, and wines to guests
Assist Manager with implementing, monitoring, updating, and measuring the training programs
Audit daily staff time cards to ensure all punches are correct and transfer staff wages to other departments according to work authorization forms
Assist in preparing budgets and forecasts and assist with cost controls
Ensure all pertinent information on guest and staff activities are communicated to supervisor or manager of upcoming shift(s)
Ensure that all appropriate paperwork is completed and turned in including time logs, comp logs, and shift reports
Uphold and abide by The Broadmoor policies, procedures, and safety guidelines
Maintain comprehensive knowledge of food products and preparation, food trends, wine and beverages, inclusive of overall department's knowledge
Comprehensive Italian wine knowledge.
Willingness to work in a fast-paced, team-oriented environment.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
Other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Supervisory experience, especially in a restaurant setting, preferred
Experience with Microsoft Office suite (Word, Excel, Outlook).

Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times
Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.