Ambassador - Cultural Champion for Silver Key Senior Services

Job Title: Ambassador - Cultural Champion

FLSA Status: Full Time

Work Schedule: 40 hours per week (normally)

Department: Administration

Reports to: CEO

GENERAL PURPOSE OF JOB

The Ambassador - Cultural Champion serves as a key representative of Silver Key Senior Services, fostering community connections, embodying the organization's mission, and driving engagement with various stakeholders. This role is centered on being a cheerleader and champion for people interested in learning about Silver Key, proactively promoting solutions and opportunities that align with the organization's mission. The Ambassador will serve as the energy and voice for the CEO, permeating every aspect of Silver Key's reach while managing only their own tasks and relationships with new connections to the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as a proactive ambassador for Silver Key's mission and services, strengthening community awareness and partnerships.

• Lead efforts to introduce new people to Silver Key, fostering positive relationships and engagement.

• Coordinate and manage community outreach initiatives, presentations, meetings, and facility tours.

• Develop and maintain relationships with community leaders, businesses, and stakeholders to support engagement and volunteer efforts.

• Enter and maintain accurate records in an intuitive contact management system (CRM).

• Embrace and promote diversity, equity, and inclusion within all aspects of the role.

• Collaborate with team members to align goals with organizational objectives.

• Represent the CEO's energy, vision, and voice across all Silver Key initiatives and interactions.

SUPERVISORY RESPONSIBILITIES

This position does not include supervisory responsibilities but focuses on managing personal tasks and fostering relationships with new individuals connected to the organization.

VOLUNTEER ENGAGEMENT RESPONSIBILITIES

Silver Key is a volunteer-centric organization. Regular interaction and engagement with volunteers are integral to this role. Responsibilities include showing appreciation for their contributions and fostering a collaborative and inclusive environment.

DRIVING DUTIES

Occasional driving duties may be required. Employees must maintain a valid Colorado Driver's License, state-mandated automotive insurance, and adhere to all traffic laws.

EMPLOYMENT STANDARDS

Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. This position requires a background check by Colorado Adult Protective Services (CAPS).

DIVERSITY, EQUITY, AND INCLUSION

Silver Key is dedicated to fostering a diverse, equitable, and inclusive environment where every team member and client is valued, respected, and supported. Every role at Silver Key contributes to inclusive practices, ensuring equitable services and accessibility for all seniors, regardless of background, identity, or ability.

REQUIRED EDUCATION and/or EXPERIENCE

• High School diploma or equivalent.

• Related experience in sales, engagement, or community outreach preferred.

• Preference given to candidates with prior knowledge of Silver Key, such as family members, service users, or volunteers.

DESIRABLE, PREFERRED, OR SPECIAL QUALIFICATIONS

• Multilingual capabilities.

• Experience with CRM systems and basic office software.

• Familiarity with Silver Key's services and mission.

TECHNOLOGY PROFICIENCY

Proficiency in an intuitive contact management system (CRM) and basic office software. Candidates for this position may be required to take and pass technology proficiency assessments prior to employment.

LANGUAGE SKILLS

Demonstrated strong verbal and written communication skills. Ability to distill complex information for various audiences. Proficiency in non-English languages is highly valued.

MATHEMATICAL SKILLS

Ability to compute rates, ratios, percentages, and interpret graphs effectively.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form. Ability to address problems with innovative solutions.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and maintain a valid Colorado Driver's License.

PHYSICAL DEMANDS

• Standing, walking, and sitting for extended periods.

• Frequent use of hands and fingers for computer operation and documentation.

• Ability to lift up to 25 pounds as needed

VISION REQUIREMENTS

Close, distance, and peripheral vision capabilities required.

WORK ENVIRONMENT

The work environment typically includes moderate noise levels in a business office setting with frequent computer, printer, and light traffic use.

PERSONALITY TRAITS

• Playful Professional: Warm, inviting, charismatic, and mission-driven.

• Organized: Strong administrative and project management skills.

• Sociable: Excellent interpersonal skills to build relationships and foster community connections.

• Proactive and Solution-Focused: Energetic and resourceful in finding and implementing solutions to advance Silver Key's mission.

MINIMUM JOB REQUIREMENT • Must pass drug test and background check prior to hire and periodically during employment as determined by organization standards as well as State and Federal contracting requirements